Your information, handled with care
Application privacy notice
Version 2026-11-10
Who is responsible?
Pearl Contracts Limited is responsible for the personal information collected through this form. For questions, access or correction requests, or to withdraw your application, contact hola@pearlcontracts.co.uk and quote your application reference if you have it.
What we collect and why
We collect your contact details, property requirements, housing history, income information, reference details and declarations to respond to your application, assess affordability and arrange references. Required fields are marked. You can leave optional fields blank or discuss alternatives with us. We do not request National Insurance numbers, bank account details, identity documents or medical information at this stage.
How we use it
We process your application to take steps at your request before a possible tenancy. We also have a legitimate interest in checking relevant information, communicating with referees and preventing misuse of the form. Please tell referees that you are sharing their contact details and share this notice with them. We respect the reference-contact preference you choose.
Applications are reviewed by people. This form does not run a credit check or automatically accept, reject or rank applicants. We consider lawful income sources fairly. Household size is collected to assess occupancy. Any later credit, identity or right-to-rent checks will be explained separately before they take place.
Who can access the information?
Authorised Pearl Contracts staff can review your application. Vercel hosts this website and Supabase stores application records on our behalf. We may share relevant details with your nominated referees in line with your contact preference. If a separate referencing provider is needed, we will explain the provider and the information involved before starting those checks. We do not sell application data or use it for marketing.
Our hosting providers may process information outside the UK. You can contact us for details of the arrangements and safeguards applicable to your information.
How long we keep it
Application records are scheduled for deletion after 180 days, with daily cleanup. If you become a tenant, information needed to manage the tenancy may be transferred to separate tenancy records with its own retention arrangements. Ask us if you would like an unsuccessful or withdrawn application deleted sooner; we will assess the request and explain any lawful reason for retaining information.
Security and abuse prevention
Applications are accessible only to authorised staff. The intake service uses temporary keyed identifiers derived from your network address and email to limit automated or repeated submissions; these counters are removed after two days. Hosting providers may retain their own security logs. The form does not save your answers in browser storage or use advertising trackers.
Your rights
Depending on the circumstances, you may request access, correction, erasure, restriction or portability of your information, or object to processing based on legitimate interests. You can contact us to exercise these rights. You may also complain to the Information Commissioner’s Office.